I. CHOOSING & BUYING STUFF FOR MY PARTY
1. Do I need a Festivity account to buy from your site?
You don’t need a user account to buy from us, but having a Festivity account makes things faster and simpler for you. Plus, we can send you special discounts and updates through your Festivity account.
2. I saw something I like on your site, but it’s out of stock. When will it become available again?
We usually restock within 2 to 4 weeks, but if there’s an out-of-stock item you really can’t wait to get, drop us a line at firstname.lastname@example.org – we’ll double-check our stock room and/or do our best to reorder that item right away.
3. I was looking for something I saw elsewhere but couldn’t find it on your site. Can you help me find items I need for my event?
Just send us a message at email@example.com with item details (name, description, preferably a picture, and how many you need) and we will see if we can help you find it.
II. PAYMENTS & SHIPPING
1. How do I pay for all the cool stuff I’ve picked out for my party?
We accept PayPal, G-Cash, BPI and BDO bank deposits.
2. Can I use my credit card?
You can use your credit card, but it has to be through PayPal. If you don’t have a PayPal account, you can sign in to PayPal as a guest and still complete the transaction. But we highly encourage you to create your own PayPal account (at www.paypal.com) – it’s easier for you, and for us. ☺
3. When I’m done shopping and ordering my party stuff, how will I know if you’re processing my order?
You will receive a notification email acknowledging your order once it’s been completed, to let you know that we’ve begun processing it, and you’ll also receive a notification once your order has been shipped.
4. I’m excited. How long will it take before I get my stuff?
We usually ship within 1 to 2 business days of receiving your order, from Monday to Saturday (we rest on Sundays!). If you place your order on a Saturday, your order will be shipped on Monday or Tuesday of the following week, and then it takes 2-3 business days for a package to get from us to you, within Metro Manila.
5. Do you ship to places outside of Metro Manila?
Yes! We ship to anywhere in the Philippines that is listed on our checkout page. Just click on “Calculate Shipping” when you check out to see what the shipping charges are to where the package needs to go. It usually takes 3-7 business days for a package to be delivered outside Metro Manila.
6. How do I track my order?
Once your order has shipped, you will receive a notification email to let you know your stuff is on its way to you, as well as a tracking number. Then you can visit www.xend.com.ph, enter the tracking number on their main page, and count down the days until you get your stuff.
7. Do you ship outside the Philippines?
Yes we do! Please email firstname.lastname@example.org and indicate your order and delivery address so we can make international shipping arrangements.
III. RETURNS & EXCHANGES
1. Can I change or cancel my order?
If you change your mind about your order, email us at email@example.com within an hour of placing your order, and we can cancel or change it. If your order has already shipped, we can still exchange it, provided you return the unused items in their original packaging, but you’ll have to cover the cost of return shipping.
2. Do you accept returns and/or exchanges?
We do our best to make sure that all items we ship are in excellent condition. Some of these items are pretty delicate, so please take care when opening the packages, as we cannot replace items that are damaged due to mishandling.
If the items you receive were damaged during shipping, email us at firstname.lastname@example.org. on the same day that you received it, with a picture for our reference and any notes you feel necessary, and we will do our best to replace it. Please keep the original packaging for when you return the item to us; we will cover the cost of return shipping for damaged items.
IV. SETTING UP
1. Can you help me set up the party décor I bought from you?
The supplies we provide are easy to assemble, and we include easy-to-follow instructions, so we are pretty sure you can do a great job of putting the party together on your own. ☺ However, if you really need help, just email email@example.com and we can refer you to some people who can help you set up.
2. Can you help me organize my party, please?
We specialize in party supplies and themed party collections, but we do know people who organize parties. ☺ Just email us at firstname.lastname@example.org and we can put you in touch with them.
If there are any questions we haven’t covered here, feel free ask us at email@example.com